Minairal reviews: what customers say, and what we commit to.
Read what customers write about us on Google, check who you are dealing with, and see in plain words how the warranty, returns and service work in Thailand.
Read our reviews on Google.
Each store has its own Google Business profile, with reviews from customers who bought, rented or had a system serviced. The reviews are published by Google, not by us. Figures as of 4 November 2026.
Who you are dealing with.
The company name, registration number and head office can be checked with the Department of Business Development.
More about the company and our stores.
- Company
- MINAIRAL CO., LTD. (บริษัท มิไนรอล จำกัด), founded in 2024
- Registration
- Department of Business Development, no. 0845567012457
- Head office
- 151/35 Moo 1, Tambon Bo Phut, Koh Samui, Surat Thani 84320
- Stores
- Koh Samui, Koh Phangan, Phuket and Hua Hin, open Monday to Saturday
- Technicians
- Eight cities: Koh Samui, Koh Phangan, Phuket, Hua Hin, Krabi, Bangkok, Chiang Mai and Pattaya
- Installations
- More than 700 across Thailand
Warranty and returns, in plain words.
The full terms are on the online shop and they prevail. In short:
- Warranty
- 12 months on every product, from the delivery date. Rented and lease-to-own machines are covered for the whole term.
- What it covers
- Manufacturing defects under normal use. We repair, replace or refund, at our choice.
- Repairs under warranty
- Free technician visit in the areas we cover. Elsewhere, we collect the machine by courier and pay the shipping both ways.
- Change of mind
- Return within 7 days of delivery, unopened and in the original packaging, for a full refund.
- Damaged in transit
- Report it within 48 hours of delivery, with photos: we refund or replace at our cost.
- Not covered
- Damage from misuse, from an installation that does not follow the manual, or from repairs by anyone other than a Minairal technician.
- Refund timing
- Confirmed within 5 business days of inspection, to the payment method used for the order.
If something goes wrong.
Four steps, from your first message to the fix.
Write to us
On WhatsApp or at info@minairal.com, with your order number, the model, and a photo or a short video of the problem.
We answer
In 4 hours on average on WhatsApp, Monday to Saturday, in English and Thai. By email, within 2 business days.
We check the machine
A technician checks it on site or, outside the areas we cover, after collection by courier. Claims are assessed within 5 business days.
We fix it
Under warranty, we repair, replace or refund at no cost to you. Outside warranty, a technician visit is 1,000 THB plus parts, at the rates in the service terms.
Questions about Minairal.
Is Minairal a legitimate company?
Yes. MINAIRAL CO., LTD. is a Thai company registered with the Department of Business Development under no. 0845567012457, with its head office in Bo Phut, Koh Samui. Founded in 2024, it runs four stores (Koh Samui, Koh Phangan, Phuket and Hua Hin), has technicians in eight cities and has completed more than 700 installations in Thailand.
What do customers say about Minairal?
Minairal is rated 4.8 out of 5 on Google from 116 reviews across its store profiles, as of 4 November 2026: 4.8 from 101 reviews in Koh Samui, 4.9 from 11 in Phuket and 5.0 from 4 in Hua Hin. The reviews are published by Google on the profile of each store, linked from this page.
What warranty does Minairal give?
Every product carries a 12-month warranty from the delivery date recorded by the courier. It covers manufacturing defects under normal use. In the areas we cover, the in-warranty technician visit is free; elsewhere, we collect the machine by courier and pay the shipping both ways. Rented and lease-to-own machines are covered for the whole term of the contract.
Can I return a Minairal product?
Yes, within 7 days of delivery: an unopened product in its original packaging, with all accessories, is refunded in full. Once opened, a product is refunded or replaced when a manufacturing defect is confirmed within the 12-month warranty. Write to info@minairal.com with your order number.
What if my machine arrives damaged?
Report it within 48 hours of delivery, with photos of the machine and of the box, and keep the packaging. We refund or replace the machine at our cost.
How fast does Minairal answer a service request?
On WhatsApp, we answer in 4 hours on average, Monday to Saturday, in English and Thai. Our technicians are based in eight cities, with service centres holding machines and parts in stock in Koh Samui, Phuket and Hua Hin.
Can I try a system before buying?
Yes. A free one-week trial on your site is offered in Phuket, Koh Samui, Koh Phangan and Hua Hin, before any commitment. In other cities, we start with a site assessment.
Related pages.
A question before you decide?
Ask the team on WhatsApp, or try a system free for one week on your site in Phuket, Koh Samui, Koh Phangan or Hua Hin.